Distance Sales Agreement

Distance Sales Agreement

ARTICLE 1 – PARTIES

1.1 – Seller Information
Company Name: Aladdin Rugs
Registered Address: High Street, Brentford
TW8 8LD, United Kingdom

Email: info@aladdinrugs.co.uk
Phone: +44 2035 766539

1.2 – Buyer Information
The individual who places an order through the website www.aladdinrugs.co.uk. The address and contact details provided during checkout are deemed accurate and valid for all communications and deliveries.

ARTICLE 2 – SUBJECT

This agreement governs the sale and delivery of the goods purchased by the Buyer from the Seller via the website www.aladdinrugs.co.uk, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable UK consumer laws.

ARTICLE 3 – PRODUCTS COVERED

Details of the product(s) purchased—including type, quantity, model, colour, price, and payment terms—are confirmed at checkout and form part of this contract.

ARTICLE 4 – GENERAL TERMS

4.1 The Buyer confirms they have read and understood the key product features, total price (including VAT if applicable), delivery terms, and cancellation policy before completing the purchase.
4.2 All orders are processed and dispatched from our warehouse in UK and Turkey within 2-3 business days following payment confirmation. This time allows us to conduct quality checks, careful packaging, and export preparation.

• UK-EU: 2-3 business days after dispatch

• USA: Estimated delivery time is 3–5 business days after dispatch. All applicable tariffs and duties are fully taken care of, so there are no additional charges upon delivery. Please note that delivery times may vary slightly depending on the destination and courier operations.
  

• 4.3 If the item is to be delivered to someone other than the Buyer, the Seller is not responsible if the recipient refuses delivery.
  4.4 The Seller is not liable for delays or delivery issues caused by the courier.
  4.5 The Seller ensures that goods are dispatched in perfect condition, as described, and include all relevant documentation.
  4.6 In case of stock unavailability, the Seller may offer an equivalent product, subject to the Buyer’s approval.
  4.7 If fulfilment becomes impossible, the Seller will inform the Buyer and issue a full refund within 28 days.
  4.8 The Buyer is responsible for the security of their payment information. Fraudulent use of credit/debit cards is the Buyer’s liability after delivery.
  4.9 In the event of force majeure (e.g., customs delays, natural disasters), the Seller will notify the Buyer and may propose a new delivery date or offer a full refund.

ARTICLE 5 – RIGHT TO CANCEL

Under UK law, Buyers have the right to cancel their order within 28 days of receiving their goods without giving any reason.

To cancel, the Buyer must:

• Notify the Seller in writing (email is acceptable)

• Return the item unused, in original packaging, and in resaleable condition

Upon valid cancellation:

• The Buyer must return the goods within 14 days of cancellation.

• The Seller will issue a full refund (excluding original delivery costs, if applicable) within 14 days of receiving the returned goods.

• Return postage: Paid by the Buyer, unless the item is faulty or incorrect.

ARTICLE 6 – EXCEPTIONS TO CANCELLATION RIGHTS

The right to cancel does not apply to:

• Custom-made or personalised items (e.g. rugs made to the Buyer’s specific measurements or designs)

• Items that are sealed for hygiene reasons, once opened

• Items that become inseparably mixed with other goods after delivery

ARTICLE 7 – GOVERNING LAW AND DISPUTES

This agreement is governed by UK law. Any disputes will be handled by the relevant Consumer Ombudsman, Trading Standards, or the courts in the Buyer’s jurisdiction.

Contact Information

Business Name: Aladdin Rugs
Website: www.aladdinrugs.co.uk
Email: info@aladdinrugs.co.uk
Phone: +44 2035 766539
Registered Address: High Street, Brentford
TW8 8LD, United Kingdom