Política de reembolso

Returns & Refunds Policy

Your satisfaction is important to us. If you are not completely happy with your purchase, you may return eligible items within 28 days of receiving your order.

Returns Eligibility

Returned rugs must be:

• Unused and unwashed

• In the same condition as received

• With original tags attached

• In original packaging and suitable for resale

To initiate a return, please contact us at info@aladdinrugs.co.uk before sending any items back. Returns sent without prior authorisation may not be accepted.

If required, we can arrange a return shipping label for your convenience. The cost of this service will be deducted from your refund unless the item is faulty or incorrect.

Made-to-Order & Other Non-Returnable Items

Some rugs are made to order and produced specifically for you. These items are non-returnable, unless they arrive damaged or faulty.

The following items are also non-returnable:

• Sale or clearance items

• Gift cards

Damaged or Incorrect Orders

Please inspect your order upon delivery.
If your item arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery so we can resolve the issue promptly. Where applicable, we will offer a replacement or full refund, including return shipping costs.

Refunds

Once your return is received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method within 14 days of receiving the returned item.

Please note that processing times may vary depending on your bank or payment provider.