Shipping policy

Shipping Policy – Aladdin Rugs

At Aladdin Rugs, we are committed to delivering high-quality rugs with a smooth, reliable, and transparent shipping experience. As a UK-based brand, we ship worldwide, including the United Kingdom, United States, European Union, and other international destinations.

We offer free standard shipping on all orders, with no minimum spend and no hidden charges.

1. Order Processing

All orders are processed within 2–3 business days after payment confirmation.

During this time, each product is carefully:

• Inspected for quality
• Securely packaged for protection
• Prepared for domestic or international dispatch

Orders are fulfilled from our UK and international warehouse partners, depending on product availability, to ensure efficient and timely delivery.

2. Estimated Delivery Times (After Dispatch)

Delivery times are estimates and may vary based on destination, customs clearance, and courier operations.

• United Kingdom: 2–3 business days
• United States: 3–5 business days
• European Union: 2–5 business days
• Rest of World: Delivery times vary by country and will be shown at checkout where applicable

United States Orders (Duties & Taxes)

For most U.S. orders, import duties and taxes are covered by us, meaning customers typically do not pay any additional charges on delivery.

In rare cases, customs authorities may request verification or additional documentation, which we will support you with if needed.

3. Shipping Fees

We provide free standard shipping worldwide on all orders.

If express or expedited shipping is available for your region, any additional cost will be clearly shown and confirmed before dispatch.

4. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email (and SMS if provided).

You can track your shipment in real time from dispatch to final delivery.

5. Delivery Information

Accurate Address

Please ensure all shipping details are correct at checkout. We are not responsible for delays caused by incorrect or incomplete addresses.

Missed Deliveries

If you are unavailable at the time of delivery, the courier may:

• Attempt redelivery
• Leave the parcel at a nearby collection point

If the parcel is not collected within the courier’s holding period and is returned to us, we will contact you to arrange redelivery.

6. Damaged, Missing, or Incorrect Items

On Arrival

Please inspect your order upon delivery. If there is any visible damage, take clear photos immediately.

Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with supporting images so we can resolve the issue quickly.

Missing or Incorrect Items

If your order is incomplete or incorrect, contact us within 48 hours of delivery, and we will arrange a replacement or suitable resolution.

7. Customer Support

For any questions regarding shipping, tracking, or delivery, our support team is here to help.

Aladdin Rugs
📞 +44 2035 766539
📧 info@aladdinrugs.co.uk
💬 Live Chat available on our website